After locating the ELO scooter on the map, unlock it by scanning the QR code. If you encounter difficulties while scanning, turn on the flashlight on your phone. Only one scooter can be unlocked per account in the ELO app. However, you can link the same payment card to multiple accounts. At the moment, it is not possible to unlock several vehicles from one phone.
When the scooter is unlocked, you can start riding. Remember to wear a helmet for your safety. Push off vigorously with your leg to keep the scooter moving. Then use the accelerator on the right side of the steering wheel. To slow down, use the brake on the left side of the handlebar.
When you reach your destination, park your scooter in a safe place. Remember not to block the traffic of other users of pavements, streets and bicycle paths.
In zones with no parking possibility (red area marked in the ELO app). There is a penalty for leaving the scooter in this area!
End of the ride
After correctly parking the scooter, press the "End ride" button in the application. You can check suggested parking spaces in the app. Just click on the "P" icon.
Opłaty związane z użytkowanie hulajnóg ELO to opłata za odblokowanie oraz stawka minutowa. Ceny mogą się różnić w zależności od pory dnia i miasta. Przejazdy mogą być objęte minimalną opłatą. Stawki widoczne są w aplikacji ELO. Kliknij w hulajnogę na mapie żeby sprawdzić aktualną cenę.
We care about the safety of our clients at every step. ELO scooters are cleaned with a disinfectant every day. We thoroughly disinfect places that our clients have direct contact with. Our employees apply safety and hygiene measures in accordance with the requirements of the State Sanitary Inspection and WHO. You can also help with hygiene while using the scooter.
What can you do?
Wipe the steering wheels and its elements with a tissue soaked in a disinfectant before and after the ride.
If you have had an accident while using the scooter, be sure to secure the scene. Check if you and other participants of the accident are safe. If necessary, inform the emergency services. Report the incident to our employee at +48 601 411 380.